This Shipping Policy outlines the terms and conditions regarding the dispatch and delivery of goods purchased from www.tidypawbox.com.

1. Order Dispatch Location

All orders are processed, packaged, and dispatched directly from our registered operational facility.

  • Dispatch Address: Vogelhandel Daems, Langstraat 29, 2260 Westerlo, Belgium.

2. Delivery Destinations

We currently provide shipping services to customers located within Europe.

3. Shipping Carriers and Timeframes

To facilitate reliable delivery across Europe, we partner with established logistics providers, including DHL, FedEx, and UPS (utilizing Priority services).

  • Standard Transit Time: Following order dispatch, the standard estimated transit time is 6 to 10 working days, depending on the final destination address.

4. Order Tracking and Notifications

We are committed to keeping you informed about the status of your shipment. Throughout the delivery process, we will send automated tracking updates to the email address you provided at checkout.

You can expect to receive notification emails at the following key logistical milestones:

  • Order dispatch from our facility in Westerlo.
  • Arrival of the shipment at a regional logistics hub.
  • Commencement of local last-mile delivery.

5. Delayed Shipments and Carrier Investigations

While we aim to adhere to the stated delivery timeframes, transit times may occasionally be affected by external factors relevant to the carrier.

If your order has not arrived within the standard 6 to 10 working days timeframe, please contact us immediately. Upon notification, we will initiate a formal investigation with the respective carrier to locate the shipment. Based on the objective findings of this investigation, we will determine an appropriate resolution. Depending on the actual circumstances of the delay or loss, this resolution may result in a full refund of your purchase or the dispatch of a replacement order.

6. Contact Information

For any inquiries relating to the shipment or delivery of your order, please contact our support team using the details provided below:

  • Company Name: Vogelhandel Daems
  • Brand: tidypawbox
  • Contact Email: litter@tidypawbox.com
  • Telephone: +32 14725980
  • Registered Address: Langstraat 29, 2260 Westerlo, Belgium