This Refund and Return Policy governs purchases made on www.tidypawbox.com, operated by Vogelhandel Daems. We serve customers across Europe in compliance with applicable European Union consumer protection directives and Belgian commercial legislation.
1. Right of Withdrawal (14-Day Return Policy)
In accordance with European consumer protection legislation, customers within our European target market possess the statutory right to withdraw from their purchase contract within 14 calendar days from the date of physical receipt of the goods, without providing any reason.
To exercise your right of withdrawal, you must notify us of your decision via email at litter@tidypawbox.com before the 14-day period expires.
European Return Address:
For approved returns originating from customers in Europe, items must be shipped back to our designated operational address:
- Vogelhandel Daems
- Langstraat 29
- 2260 Westerlo, Belgium
2. Defective, Damaged, or Incorrect Items
Should you receive an item that is defective, flawed, or damaged upon delivery, you may contact our customer support team via email at litter@tidypawbox.com to request a refund or a replacement.
To expedite the resolution process, customers are required to provide clear photographic evidence of the defect or damage. Upon verification of the submitted evidence by our support team, we will process your refund or replacement. In cases involving documented damage or defects, the physical return of the damaged item may not be required to finalize the refund or replacement procedure, subject to prior authorization by our support staff.
3. Shipping Delays and Delivery Investigations
We partner with established logistics providers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe. Standard delivery takes between 6 to 10 working days.
We provide automated tracking notifications to the email address you reserved at checkout during key logistical milestones, including order dispatch, arrival at a regional logistics hub, and local last-mile delivery. If your order exceeds the standard transit time, we will initiate a formal investigation with the respective carrier. Based on the objective findings of the carrier investigation, we will determine the appropriate resolution according to the actual circumstances, which may include a full refund or a replacement shipment.
4. Refund Processing and Payment Methods
Once a return is received and inspected, or once a refund claim for a valid damaged or lost item is approved, we will initiate your refund. Refunds are issued using the original payment method utilized at the time of purchase.
We accept and process payments through the following secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported digital wallets
5. Company and Contact Information
For any questions or to initiate a return or refund request under these terms, please contact us using the details below:
- Company Name: Vogelhandel Daems
- Brand: tidypawbox
- Website: www.tidypawbox.com
- Registered Address: Langstraat 29, 2260 Westerlo, Belgium
- Contact Email: litter@tidypawbox.com
- Telephone: +32 14725980