1. What payment methods do you accept?

We accept a variety of payment methods to facilitate secure transactions on our website. You may pay using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallet payment methods such as Apple Pay and Google Pay.

2. How long does shipping take?

We partner with established logistics providers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe. Standard delivery takes between 6 to 10 working days.

3. How can I track my order?

To keep you fully informed, we send automated tracking updates to the email address you provide during checkout at critical journey milestones. You will receive notifications upon dispatch, when your shipment arrives at a local logistics hub, and during local last-mile delivery.

4. What happens if my order is delayed?

If your order exceeds the standard delivery window, please contact our support team. We will immediately initiate a formal investigation with the carrier. Depending on the outcome of the investigation, we will determine the appropriate resolution based on the actual circumstances, which may include a full refund or a replacement shipment.

5. What is your return policy?

In accordance with European consumer protection legislation, customers within our European target market benefit from a 14-day right of withdrawal, allowing you to return your purchase without providing a reason within 14 calendar days of receiving your goods.

6. What should I do if my item arrives damaged or defective?

If you receive an item that has defects or damage, please contact our customer support team via email at litter@tidypawbox.com and provide photographic evidence of the issue. Upon verification, we will process your refund or replacement request promptly. In cases of documented damage, physical return of the damaged item may not be required to complete the refund or replacement process.

Company and Contact Details

  • Company Name: Vogelhandel Daems
  • Brand: tidypawbox
  • Registered Address: Langstraat 29, 2260 Westerlo, Belgium
  • Website: www.tidypawbox.com
  • Contact Email: litter@tidypawbox.com
  • Telephone: +32 14725980