These terms and conditions govern your use of the website www.tidypawbox.com and your purchases from Vogelhandel Daems. By placing an order with us, you agree to be bound by these terms.
1. Company Information
- Company Name: Vogelhandel Daems
- Registered Address: Langstraat 29, 2260 Westerlo, Belgium
- Brand: tidypawbox
- Contact Email: litter@tidypawbox.com
- Customer Support Telephone: +32 14725980
2. Orders and Shipping
We partner with established logistics providers including DHL, FedEx, and UPS to facilitate delivery across Europe.
- Delivery Timeline: Orders typically arrive within 6 to 10 working days following dispatch.
- Tracking Notifications: To keep you informed, we provide automated tracking updates to the email address provided during checkout. These notifications will include updates on the dispatch, movement, and local delivery status of your order.
- Delayed Shipments: In the event that your order exceeds the standard delivery window, please contact us. We will initiate a formal investigation with the carrier. Depending on the outcome of the investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
3. Transfer of Risk and Ownership
In accordance with European consumer protection legislation, the risk of loss or damage to the goods remains with the seller until the goods are physically received by the consumer or a third party indicated by the consumer (other than the carrier). Ownership of the goods shall transfer to the customer upon physical receipt.
4. Right of Withdrawal
Under European consumer protection laws, customers residing in the European Union have the right to withdraw from their purchase contract within 14 calendar days from the date of physical receipt of the goods, without providing a reason.
To exercise your right of withdrawal, you must notify us of your decision via email at litter@tidypawbox.com within the 14-day period. Items must be returned in accordance with our return procedures.
5. Damaged or Defective Goods
We aim to ensure that our products reach you in good condition. Should you receive an item that is defective or damaged upon arrival, please contact our customer support team via email at litter@tidypawbox.com.
To expedite your request, please provide photographic evidence of the damage or defect. Upon verification of the provided evidence, we will process your request for a refund or a replacement. In instances of documented damage, the return of the physical item may not be required to conclude the claim.
6. Limitation of Liability
Vogelhandel Daems provides this website and its content on an “as is” basis. To the maximum extent permitted by applicable Belgian and European law, we exclude all liability for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the original purchase price paid for the product in question.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Belgium. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Belgium, without prejudice to your statutory rights as a consumer under your local jurisdiction.